Herzberg’s Two
Factor Theory
Herzberg distinguished between motivators (which lead to job
satisfaction) and hygiene factors (which reduce job dissatisfaction).
Motivators include:
- -Recognition
for work done
- -Promotion
prospects
- -Sense
of achievement
- -Responsibility
for tasks
Hygiene factors include:
- -Relationships
within the organization
- -Rules
and regulations
- -Fringe
benefits and social facilities
- -Wages
and salaries
- -Working
environment
- -Style
of management
- -Status
and security
Herzberg argued that people do not work any harder if the
hygiene factors are present at work, but their output can decline if conditions
deteriorate. Motivators on the other hand are intrinsic in nature, and produce
job satisfaction and higher output
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